The buyer assist group of any group has an vital job on its facet. They’ve acquired to take care of a whole bunch of tickets every single day.
That is the place the helpdesk ticketing system may help you automate a lot of your work. This text will cowl an in-depth JitBit Ticketing System Assessment, the platform that was ranked on the prime on a number of overview platforms.
Though the numbers don’t lie, you do must test even the perfect software program earlier than you spend your valuable cash on it. That can assist you out, we did intensive analysis and answered all of your queries about this assist desk software program.
Let’s get began!
Table of Contents
JitBit has been within the enterprise since 2005, constructing a sustainable product. So far as their group is worried, they’re outfitted with adequate information and experience.
The software program was developed making an allowance for the wants of freelancers, start-ups, small companies, and main industries. The platform is provided with all of the sources required to supply top-notch customer support to your group’s customers.
As part of enhancing the consumer expertise, JitBit helps corporations to customise the product to their branding. JitBit claims to supply organizations with an reasonably priced, quick and enticing ticketing system.
Merely put, the JitBit ticketing system presents simplified ticket processing, flexibility, reporting, integration into your name heart, and nearly all of your customer support group desires.
JitBit Admin Settings
While you begin utilizing the JitBit assist system for your corporation. You possibly can go to the admin part to get began with the settings as per your want.
Best Options of JitBit
The most effective options we preferred in regards to the JitBit Ticketing system was the project of classes and tags. It could be honest to say that this software program is filled with among the most superior options.
Let’s take a look!
Organizations are likely to make their very own customisations of enhancements to the software program to provide their shoppers the perfect expertise. JitBit has cracked this space because it permits easy customization of logos, fonts, colors, customized CSS, working hours and even time zones.
It additionally gives customizable e-mail templates with granular notifications settings. We have been impressed to see the way it turned out!
In at this time’s digital world, if a software program utility doesn’t have third-party integration, it’s not price it. JitBit gives seamless integration with a spread of various exterior purposes equivalent to Slack, Trello, Onedrive, Asana, Dropbox, Zapier and lots of extra.
It’s also possible to hook up with the platform for a few of your present enterprise purposes.
JitBit’s built-in reporting framework gives you with suggestions that may assist improve your buyer assist service.
This may even provide help to monitor the completely different metrics of customer support in addition to the success of your agent. One other function that units it other than the remaining is that it lets you create customized studies.
The finest function of this software program, as we described earlier, is that it retains all the pieces organised. For instance, Classes & Tags provide help to allocate assist tickets to sure classes that gained’t allow you to waste half of your day discovering the precise ticket.
Classes and tags have one other secret benefit that just a few are conscious of. Chances are you’ll allocate a selected group of tags or classes to a selected group member. This may generate most effectivity.
Superior Search and Multilingual Help
JitBit Ticketing System works like a search engine. You simply have to look with a key phrase which will embody ticket dates, customers, corporations, and even classes.
JitBit helps all the most important languages spoken on this world. So, regardless of the place you reside on this world, for those who’re utilizing its companies, there could be no language barrier.
How Does it Work?
The process or the method utilized by JitBit will not be very advanced. Identical to the remainder of the assistance desks, it’s there to assist make your work simpler and error free.
That is how JitBit’s ticketing system cycle works:
The way to Use?
We tried to arrange an e-mail ticketing system ourselves, and we’ve to confess that JitBit has achieved a wonderful job of constructing it less complicated and higher.
You simply must open your admin panel to arrange and describe the settings of your e-mail server. Every main e-mail server is supported by the software program.
The subsequent job is to set automation guidelines that may course of the incoming emails based mostly on phrases, classes, or tags. You might be free to assign the ticket priorities and different vital info based mostly upon the factors you repair.
Then there are two choices so that you can arrange your e-mail helpdesk:
- Pulling tickets out of your e-mail server – With this feature, the JitBit Helpdesk will acquire all of your assist emails in a single centralised location. By means of managing varied servers and e-mail addresses, incoming emails can be forwarded to your distinctive helpdesk areas.
For instance – The ticket issued to the gross sales group can be forwarded to your gross sales group.
- Constructed-in Mailboxes – This alternative is simply accessible for SaaS fashions. You’ll be supplied with the built-in mail handle to which you’ll ahead all of your incoming tickets. You might also add classes to this feature to robotically submit it to a sure class of tickets.
Furthermore, the servers have built-in anti-spam and antivirus scanners.
We’re positive that it could actually’t get any less complicated than this.
Including Dwell Chat Widget
While you promote any product or supply any sort of service, reside chat assist system offers a confidence to the purchasers.
They may have the aussurity that there can be somebody on the different finish to assist and resolve their points.
JitBit comes with simple reside chat assist system, you may shortly paste a bit of code and add the reside chat system to your assist web site.
It additionally presents a WordPress plugin that you should use so as to add reside chat assist system powered by JitBit. It’s a easy reside chat system that may deal with your want.
As in comparison with Zendesk, JitBit has extra superior options at a worth degree that’s marginally decrease than that of Zendesk.
Whereas Zendesk has set the utmost capability to most tickets per agent monthly, JitBit has put no restrict to it. Additionally, there isn’t a restrict to most brokers and also you require a minimal of 1 agent to make use of its companies.
JitBit presents you two choices to go for. You may get the software program and apply it to your self hosted server or you should use the JitBit platform to host your assist companies.
The pricing depends upon the choice you go for.
Hosted on JitBit
Right here is the pricing for the choice that can be hosted on JitBit. The plans begin at $29 and goes upto $249.
You’ll obtain 24/7 assist, free upgrades. Additionally, you will obtain 10 days a reimbursement possibility.
Self Hosted System
Right here is the pricing for the software program for those who go for the self hosted possibility.
Is the JitBit Ticketing System well worth the cash you’ll be spending?
One of many key the reason why clients are loyal to a enterprise is that its pleasant customer support and the precise helpdesk purposes such because the JitBit ticketing system can show to be the distinction between a cheerful and an sad buyer.
From making certain that every one the shopper inquiries and tickets are addressed appropriately to involving clients within the course of, JitBit is doing wonders within the helpdesk section.
Additionally, the factor we shouldn’t neglect is the worth.
To avail the SaaS (hosted service) of JitBit, you simply should pay $24/month.
That’s actually low-cost as in comparison with its opponents.