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HostGator’s Mascot And Lessons From The 13 Year Journey To The Top

From a modest basement dorm room in Florida to increasing worldwide, HostGator has come an extended great distance. It was on October 22, 2002 that hostgator.com was registered and Snappy, the gator mascot, was born. And wanting again on the 13 years, nobody can deny that Brent Oxley’s pet Snappy, the Host Gator, has redefined the dynamics of the website hosting area. On February 1st, 2003, HostGator had 112 lively clients. On the identical date, one 12 months later, the numbers had elevated to 1,031 lively clients. In the present day it hosts over 8 Mn domains. From a startup with 3 servers, we now have grown into a number one supplier of Shared, Reseller, VPS, and Devoted website hosting.

13 years is a very long time, and the HostGator workforce has strived collectively via good occasions and dangerous occasions. Because the HostGator household celebrated the thirteenth birthday of its favourite gator, Snappy, with celebrations at our workplaces worldwide, we mirrored on the 13-year journey, pondering over the nuggets of knowledge that we had picked up alongside the best way. All through this journey – whereas rising to the ginormous dimension that he’s now – Snappy together with the entire workforce has acquired fairly a number of key learnings. These learnings have turn out to be our yardsticks, and we have a look at them as classes that hold us grounded whereas serving to us develop.

Lessons learnt within the final 13 years

Attempt for completely satisfied clients: On the core, we consider in actually caring in regards to the buyer’s expertise. This has been our greatest driving issue. Ranging from our revamped help centre to incorporating interactive guides within the management panel for customers, our engineers and groups spend important period of time and sources to offer the perfect expertise. The finish aim is to determine processes and merchandise that hold our clients glad and completely satisfied!

Be out there 24x7x365: One of many key facets of offering good help and making clients completely satisfied is simply being there for them once they want. It’s actually that straightforward – one has bought to be out there to clients 24x7x365 since there isn’t a such factor as a weekend for on-line platforms.

Develop into a real Web site-Kick (pun supposed!): The concept is to showcase the worth proposition or the +1 for purchasers always. To attain our vacation spot, we needed to turn out to be greater than only a internet hosting supplier for our clients. We grew to become their internet hosting companions, a Facet-kick if you’ll.

Work onerous, play onerous(er): All work and no play, does make Jack a boring boy. It’s important to remain centered however equally  necessary to take outing and blow off steam. We consider that the adage ‘Work Onerous, Play Onerous’ holds true for Snappy and the workforce right here. Exterior clients might be completely satisfied provided that our inner clients (i.e. Workers) keep completely satisfied.

Be humble: We couldn’t agree extra with the oldsters at Zappos on this one. Regardless of all of the awards and accomplishments beneath Snappy’s belt, we see the necessity to keep grounded. Success is nice however being humble / grounded is the best way to go.

Progress, not perfection: Studying by no means stops at HostGator and there’s at all times room for enchancment. With that in thoughts, we are saying, overlook about perfection; purpose at bettering your self each day.

Change is the one fixed: Issues change. We be taught. That’s just about how we sum it up and provide newer options and merchandise that cater to the continuously evolving Web panorama.

Honesty is certainly the perfect coverage: Certain, it’s simpler mentioned than performed. However in the long term, honesty does get rewarded. Our clients deserve the reality and we consider in giving it to them Non Sugar-Coated. Sincere suggestions from our clients, staff and stakeholders can also be what we have to assist us enhance our companies.

Have your ear to the bottom: Including worth to your clients begins with first understanding what they want. We consider in having our ear to the bottom and listening to what clients are speaking about. If help must be fastened, we repair it. If a brand new product is required, we add it. Listening to clients ranks excessive in our books.

Evolve: Snappy positive has advanced over time and he has made positive all the pieces else did too. Maintaining with the occasions, we’ve made it our enterprise so as to add merchandise that complement  the ever-growing wants of our clients. This has been one among our core strengths and an space we actively give attention to.

Join along with your Prospects: We consider in actually connecting with our clients. We observe their challenges, we expertise their hurdles, after which we develop options that assist them overcome these challenges.  

Keep Native, Keep Centered: We’re the place our clients are. We’re a worldwide model however we wish to be the place our clients are.

Okay.I.S.S. – Maintain it easy, silly:  We wish to make Going On-line, Easy. That’s what all of it comes all the way down to ultimately. All the things we create, we do with the one intention to  assist our clients go browsing.


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