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Dreamhost Overbills Customers $7.5 Million; Uses Homer Simpson To Deliver Apology – TechCrunch

There’s a nice line between humor and condescension; various clients felt that internet hosting supplier Dreamhost crossed that line right this moment.

The firm overbilled practically each buyer, by a complete $7.5 million {dollars}. The mea culpa got here within the type of a weblog publish that featured Homer Simpson and featured such quips as “The joke is on you!” together with an apology and clarification. Basically, their billing system added a 12 months’s price of additional internet hosting fees to each single account (which means, by the best way, that Dreamhost is doing round $7.5 million in annual income). Many accounts have been additionally shut down on account of non-payment.

The apology was clearly heart-felt and real, however emails to us together with most of the 250 feedback to the weblog publish recommend {that a} extra simple apology might have been so as. Examples:

it’s time you realized when the sunshine jokey model wherein you run this enterprise is NOT the suitable tone. Any of us concerned in operating a enterprise is aware of while you method your clients with a critical tone. Your clients are taking that tone with you; Time to step up and be critical and act like your organization will depend on it. I feel it does.

Thanks for the jokes. I’m out of right here.

Please, present some real concern to your clients. Sure, you screwed up, however I don’t see any form of real concern aside from the $7,500,000 in bank card debt you by accident set off.

Jokes are NOT APPROPRIATE on this scenario….Do you understand that for some bank cards, you’ve gotten simply pushed them over their max, which means some folks can pay charges, overage fees, increased charges PERMANENTLY, and their credit score scores could possibly be affected? Will you be reimbursing these fees?

Coincidentally, in Dreamhost’s final month-to-month publication they talked about their new workplaces and joked “If your next web hosting bill from us is mysteriously tripled, now you know why.”

Indeed.


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