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Dreamhost Overbills Customers $7.5 Million; Uses Homer Simpson To Deliver Apology – TechCrunch

There’s a nice line between humor and condescension; quite a lot of clients felt that internet hosting supplier Dreamhost crossed that line right now.

The corporate overbilled almost each buyer, by a complete $7.5 million {dollars}. The mea culpa got here within the type of a weblog publish that featured Homer Simpson and featured such quips as “The joke is on you!” together with an apology and rationalization. Mainly, their billing system added a yr’s price of additional internet hosting expenses to each single account (that means, by the best way, that Dreamhost is doing round $7.5 million in annual income). Many accounts have been additionally shut down because of non-payment.

The apology was clearly heart-felt and real, however emails to us together with most of the 250 feedback to the weblog publish counsel {that a} extra easy apology might have been so as. Examples:

it’s time you realized when the sunshine jokey fashion wherein you run this enterprise is NOT the suitable tone. Any of us concerned in operating a enterprise is aware of whenever you strategy your clients with a severe tone. Your clients are taking that tone with you; Time to step up and be severe and act like your organization is dependent upon it. I believe it does.

Thanks for the jokes. I’m out of right here.

Please, present some real concern on your clients. Certain, you screwed up, however I don’t see any type of real concern aside from the $7,500,000 in bank card debt you by chance set off.

Jokes are NOT APPROPRIATE on this state of affairs….Do you notice that for some bank cards, you’ve simply pushed them over their max, that means some folks can pay charges, overage expenses, increased charges PERMANENTLY, and their credit score scores could possibly be affected? Will you be reimbursing these expenses?

Coincidentally, in Dreamhost’s final month-to-month e-newsletter they talked about their new places of work and joked “In case your subsequent hosting invoice from us is mysteriously tripled, now you already know why.”


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